Associate, Granite

This is a fully remote position, open to applicants in India.

📋 Description

• Assist new clients throughout the onboarding journey

• Greet clients, clarify products and services, and guide them in navigating the platform and its offerings

• Act as the primary point of contact via phone and email

• Respond to client inquiries, concerns, and questions

• Detect and resolve client issues, collaborating with internal teams for swift solutions

• Cultivate and sustain enduring client relationships

• Comprehend client requirements and preferences to deliver tailored support

• Offer educational materials, updates, new feature insights, and best practices

• Relay client feedback to internal teams to enhance products and services

• Keep precise and up-to-date client records and interactions in the CRM system

⛳️ Requirements

• Bachelor’s Degree or equivalent is mandatory

• Outstanding written and verbal communication abilities

• Proficient grammar and punctuation skills

• Capacity to read and reply to client emails utilizing effective business email etiquette

• Fluent in English with a neutral accent

• Excellent interpersonal skills

• Strong problem-solving skills and a proactive mindset

• Patience and empathy in addressing client inquiries and challenges

• Organizational skills to efficiently manage numerous clients and tasks

• Proficiency in office productivity tools

• Good analytical and cognitive abilities

• Keen attention to detail

• Minimum typing speed of 30 wpm while maintaining the ability to converse on the phone

• Previous experience in a client-facing position or customer service is preferred

🏝️ Benefits

• Competitive salary commensurate with your experience and skills

• Comprehensive insurance coverage

• Medical insurance for employees and their families

• Personal Accident Benefit

• Life Insurance for employees

• Wellness Programs including Doctor support, Psychologist, Counselor, and onsite health checkup camps

• 10 paid holidays

• 26 paid days off annually

• Employee engagement activities

• Employee training aimed at promoting inclusive collaboration