Associate Field Service Technician

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Execute installation, debugging, and technical maintenance for both product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, preventive maintenance, and minor repairs for products within a designated area.

• Evaluate products for proper functionality and address issues or escalate them according to set protocols.

• Diagnose hardware and software malfunctions utilizing diagnostic tools and thorough analysis.

• Carry out component-level hardware repairs.

• Clean and recalibrate mechanical components.

• Set up and install relevant software.

• Manage the installation, relocation, addition, modification, and removal of hardware and software products (IMAC/R).

• Educate and train customers on the usage and operation of installed hardware and software.

• Organize service schedules, complete necessary documentation, and ensure customer satisfaction.

• Engage in hardware and software training sessions.

• Contribute to the implementation of strategies aimed at achieving agreed-upon KPIs.

• Support special projects as assigned.

⛳️ Requirements

• Required education or equivalent work experience.

• At least 1–2 years of pertinent Field Services experience or a comparable mix of education and experience.

• Strong written and verbal communication abilities.

• Valid driver's license and driving record that meets Diebold Nixdorf fleet standards.

🏝️ Benefits

• Equal opportunity employer.

• Workplace that values diversity.