Associate Field Service Engineer

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Collaborate with Field Service Engineers during customer site visits, which involve installations, preventive maintenance, and repairs.

• Aid in diagnosing technical issues related to flow cytometry equipment.

• Acquire knowledge of service protocols, technical documents, safety regulations, and required documentation.

• Learn to utilize Salesforce for preparing Field Service Reports.

• Relay product quality observations or service issues to the relevant team members.

• Collaborate closely with Field Service, Sales, and Field Applications teams.

• Promote customer satisfaction through professional communication and prompt follow-up.

• Assist in managing service parts and organizing inventory.

• Complete expense reports and record hours in a weekly timesheet.

• Gain a comprehensive understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics.

• Travel to customer locations within the designated region as needed.

• Work remotely via phone for technical troubleshooting when not visiting customer sites.

⛳️ Requirements

• Recent college graduate within the last 6 months.

• Must possess a 2-year Associate degree or a 4-year Bachelor’s degree, with a preference for a Bachelor’s degree.

• Degree in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical field.

• Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment.

• Strong analytical and problem-solving capabilities.

• Excellent customer service orientation and professional communication skills.

• Highly organized with effective follow-up abilities.

• Self-driven team player eager to learn.

• Basic knowledge of flow cytometry or related scientific fields is advantageous.

• Proficient computer skills, including typing, email, and basic software applications.

• Valid driver’s license.

• Have access to a reliable vehicle.

• Valid U.S. passport for possible travel to Canada.

• Authorized to work in the United States.

• Willingness to travel, including overnight trips, as required.

• Flexibility in scheduling and ability to adapt to last-minute changes.

🏝️ Benefits

• Medical, dental, and vision insurance, including coverage for spouses/domestic partners and child dependents.

• Optional Long-Term Care benefit with a life insurance component.

• Mental health and emotional well-being benefits available at no cost for you, your spouse/domestic partner, and child dependents.

• Flexible Work Arrangements, encompassing remote and hybrid work schedules.

• Vacation time.

• Paid holidays.

• Sick leave.

• Summer Fridays (early release).

• Winter break between Christmas and New Year’s Day, depending on business requirements.

• Access to Employee Business Resource Groups (EBRGs).

• Hourly compensation with the opportunity for overtime.

• Potential pathway to a full-time regular Field Service Engineer I position for selected candidates.