Associate Director, Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Solution Architecture: Spearhead the enterprise solution architecture for transformative implementations, new Braze deployments, platform migrations, and intricate multi-system programs.

• System Design: Establish system architecture across a client's technology stack and create data models that facilitate connectivity among CDP, CRM, data warehouse, and Braze.

• AI/ML Innovation: Advocate for AI/ML applications in customer engagement, including predictive analytics, AI-driven personalization, LLM integration, and composable CDP strategies.

• Executive Relationships: Manage executive-level client relationships by presenting to C-suite executives, navigating stakeholder dynamics, and steering roadmapping and prioritization.

• Methodology Leadership: Facilitate solution design reviews and lead the advancement of Stitch’s solution methodologies.

• Escalation Support: Engage in the most challenging client scenarios with structured problem-solving, solution expertise, and stakeholder alignment—collaborating with Directors to drive resolution.

• Mentorship: Guide and provide feedback for Solution Architects, establishing standards for privacy, compliance, security, and data strategy.

• Partner Influence: Shape Braze’s product roadmap in response to client needs and contribute to the Braze technical community.

• Occasional travel: Travel up to 20% for client meetings, workshops, and onsite engagements.

• Perform other duties as assigned.

⛳️ Requirements

• 7-10 years of practical experience with marketing technology and customer engagement implementations.

• 5+ years in consulting, demonstrating success in delivering high-impact work for enterprise-level clients.

• 2+ years of direct leadership experience.

• Experience in leading teams of 6-8 direct reports or more.

• Profound understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) with the capability to translate strategy into execution.

• Proven ability to build and maintain high-performance teams by setting clear expectations, coaching for development, and ensuring delivery excellence.

• Must have legal authorization to work in the United States or Canada without requiring employer sponsorship, both currently and in the future.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work hours and a supportive work environment.

• Generous paid time off and holiday policies.