Associate Director – Site Reliability Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee AROE application and platform operations to ensure dependable and robust production services.

• Advocate for SRE principles and methodologies, encompassing observability, reliability engineering, automation, resiliency, and minimizing operational toil.

• Promote operational excellence through service health management, operational readiness, incident and problem management, root-cause analysis, and continuous enhancement.

• Create a proactive support environment by identifying performance declines, recurring problems, reliability deficiencies, and potential risks.

• Offer operational leadership across digital, enrollment, health, data, Contact Center, cloud, and BPO/vendor-supported platforms.

• Manage incident response and systemic issue resolution, including ownership, escalation, recovery, and lessons learned from production events.

• Enhance accountability among internal technology teams and external collaborators.

• Collaborate with technology and business units to grasp service criticality, prioritize operational risks, and boost end-to-end service reliability.

• Supervise managers and technical staff while fostering a culture of ownership, prevention, reliability, and ongoing improvement.

• Make decisions related to intricate technical and operational matters with extensive business and technology implications.

• Lead the planning, design, engineering, transformation, and application onboarding across Insurance and Data business and IT sectors.

• Ensure the reliability, availability, resiliency, and operational well-being of mission-critical applications and platforms.

⛳️ Requirements

• Minimum of 6 years of relevant technical experience.

• At least 6 years in Site Reliability Engineering (SRE), Production Operations, Platform Engineering, or similar technology fields.

• A minimum of 2 years of management experience.

• Proven experience working with technical leads and cross-functional teams to achieve operational goals and enhance service reliability.

• A strong desire to contribute to an organization dedicated to continuously improving consumer experiences.

• Preferred: Experience within a dedicated Site Reliability Engineering (SRE) organization.

• Preferred: Background in supporting service reliability, operational excellence, resiliency, and automation efforts.

• Preferred: Familiarity with cloud platforms and cloud-native technologies.

• Preferred: Understanding of ITIL practices, including incident, problem, and change management.

• Preferred: Awareness of Software Testing Life Cycle (STLC) concepts.

• Preferred: Relevant certifications in cloud, AI, or automation.

• Minimum home internet speed of 25 Mbps for downloads and 10 Mbps for uploads.

• Ability to work from a designated space without interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Occasional travel to Humana offices for training or meetings.