Associate Director, Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations within Professional Services Delivery, Cloud Solutions, and Cloud Solutions Architecture.

• Guide, mentor, and hold leaders accountable while fostering sustainable team development and succession planning.

• Manage operational delivery performance, focusing on delivery quality, client outcomes, utilization, capacity, forecast accuracy, project budgets, and profitability.

• Facilitate demand forecasting, resource planning, staffing, and delivery priorities among teams.

• Address cross-team capacity conflicts effectively.

• Supervise both shared and dedicated-client cloud managed-services delivery, including service health, technical escalations, client commitments, and continuous improvement initiatives.

• Establish delivery ownership for Cloud and Professional Services engagements.

• Collaborate with PMO on scopes, schedules, budgets, risk management, change controls, project reporting, and client communication.

• Ensure architecture review and technical design validation based on the risk and complexity of engagements.

• Manage technical discovery, scoping, solution estimates, and delivery transitions for existing-client opportunities.

• Enhance Professional Services and Cloud offerings, including delivery standards, templates, processes, and technical skills.

• Lead hiring, development, training, succession planning, knowledge transfer, documentation, and collaboration efforts.

• Manage operational and client escalations while coordinating with internal stakeholders to ensure consistent client outcomes.

⛳️ Requirements

• 8+ years of pertinent IT services experience.

• 3+ years of experience leading engineering, cloud, or professional-services teams within a Managed Service Provider, systems integrator, or similar technology-services setting.

• Proven track record of successfully leading multidisciplinary technical delivery teams with accountability for utilization, capacity, project budgets, delivery quality, and profitability.

• Strong working knowledge of Microsoft Azure, Microsoft 365, AWS, cloud operations, systems infrastructure, and professional-services project delivery.

• Demonstrated ability to manage complex delivery portfolios, balance competing resource demands, and drive execution across multiple teams and client engagements.

• Extensive people-leadership experience, including coaching managers and technical leaders, cultivating team capability, and establishing clear accountability.

• Experience handling client escalations and complex cross-functional delivery challenges with sound judgment and executive-level communication skills.

• Strong operational and financial acumen, encompassing delivery economics, utilization, capacity, forecasting, and project performance.

• Excellent skills in cross-functional coordination, stakeholder management, and communication.

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent relevant professional experience.

• Experience managing shared managed-cloud services and dedicated-client engineering delivery models.

• Microsoft Azure, AWS, or related cloud architecture or engineering certifications.

• Project management, service management, or similar professional certification.

• Familiarity with PSA or project-management platforms such as ConnectWise Manage.

• Experience utilizing financial reporting, operational metrics, or business-intelligence dashboards.

• Background in delivering technology services to financial services, investment management, alternative investments, or other regulated client environments.

• Experience scaling Professional Services organizations, delivery models, service offerings, or cross-functional operating processes.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Attractive perks.

• Opportunities for professional and career development.

• A professional yet friendly work atmosphere.