Associate Director, Product Experience Strategy

This is a fully remote position, open to applicants in Texas, +2 more states.

📋 Description

• Lead a premier data and AI initiative for a significant enterprise client.

• Take ownership of product outcomes, direction, and priorities.

• Maintain the product vision and convert it into a structured roadmap and prioritized backlog.

• Determine if each release meets the expected outcomes.

• Align senior stakeholders across the client's organization.

• Map stakeholder requirements and user journeys.

• Convert competing priorities into clear decision-making.

• Define the business case, distinguishing between customer-specific and reusable elements for Kyndryl.

• Establish trust with Kyndryl technical account leaders and collaborate swiftly with them.

• Join forces with a senior designer to actualize the experience direction.

• Collaborate with a technical program manager to ensure reliable execution.

• Consider the architectural and feasibility insights of technical leads in product decisions.

• Guide product and experience direction on intricate application projects within Kyndryl Vital.

• Influence how Vital transforms ideas from concept to delivered software.

• Set boundaries for human-in-the-loop interaction, agent autonomy, trust, and transparency in AI experiences.

• Integrate responsible AI decisions into the roadmap.

⛳️ Requirements

• Bachelor's degree or equivalent experience required.

• Background in industrial, manufacturing, energy, utilities, or infrastructure sectors.

• Experience in a design consultancy, agency, or studio, as well as in enterprise product environments.

• Proficiency in future-state prototyping using tools like Figma Make.

• Understanding of responsible AI frameworks and methodologies.

• Familiarity with facilitation tools such as Miro or Mentimeter.

• Proven track record in product ownership, including outcome-based roadmaps, continuous discovery, backlog prioritization, and clear trade-off decision-making.

• Experience leading human-centered enterprise software products or experiences at scale, from strategy to launch.

• Skilled in building journeys, service blueprints, and future-state visions.

• Experience in defining value cases and success metrics, as well as developing reusable solutions.

• Background in planning and conducting stakeholder and user interviews.

• Experience in designing and facilitating workshops and co-creation sessions.

• Proven ability to deliver complex data experiences, including User Acceptance Testing.

• Technical fluency to engage with architects, engineers, and technical account leaders.

• Knowledge of defining agentic AI experiences, including human-in-the-loop design, trust, and transparency.

• Understanding of agile delivery and the ability to shape user stories and acceptance criteria in Azure DevOps or similar platforms like Jira.

• Strong executive storytelling capabilities.

• Preferred qualifications: MBA; MS in Industrial Design, Service Design, Strategic Design, Design Innovation, Product Innovation, or Product Management.

🏝️ Benefits

• Discretionary annual bonus program based on performance.

• Medical and dental insurance coverage.

• Disability benefits.

• Retirement benefits.

• Paid leave.

• Paid time off.

• Comprehensive benefits package.

• Employee learning initiatives.

• Access to certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.

• Company-wide volunteering and philanthropic platform.

• Opportunities to donate, initiate fundraisers, volunteer, and explore over 2 million non-profit organizations.