Associate Director, Meeting Services

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage the execution, strategic operations, implementation, and ongoing enhancement of several pharmaceutical speaker bureaus.

• Assist in the rollout of new Speaker Bureau initiatives and the growth of current programs.

• Collect client requirements and convert business needs into operational workflows and execution strategies.

• Aid in the configuration and testing of bureau portals, workflows, dashboards, compliance checkpoints, and reporting specifications.

• Ensure that programs comply with client business guidelines, SOPs, and regulatory obligations.

• Support the launch of new products, indications, programs, and improvements to portals.

• Produce and evaluate program metrics, utilization reports, speaker activity reports, and operational dashboards.

• Identify trends, risks, and opportunities, offering recommendations for enhancements.

• Assist in budget monitoring and forecasting.

• Support client-facing reporting and operational business assessments.

• Engage in client meetings and relationship management activities.

• Guide, mentor, and onboard new team members.

• Develop and document best practices for the department.

• Enhance efficiency, automation, reporting, and overall bureau performance.

• Maintain knowledge of industry trends, compliance standards, and technology platforms.

• Anticipate hours needed and communicate high/low risks to the Senior Director.

• Supervise department personnel and, when appropriate, interview, select, manage, evaluate, and develop staff.

• Exhibit a commitment to diversity, equity, and inclusion.

⛳️ Requirements

• 8-10 years of experience in pharmaceutical meeting services, speaker bureau operations, healthcare event management, or a related field.

• At least 5 years of experience supporting pharmaceutical Speaker Bureau programs.

• Background in launching or implementing speaker bureau initiatives.

• Experience managing live, virtual, and hybrid speaker events.

• Strong knowledge of HCP engagement programs, compliance standards, and Open Payments reporting.

• Proven experience with Cvent, Excel, Zoom, Teams, and bureau platforms.

• Demonstrated capability to manage multiple programs and priorities concurrently.

• Excellent client-facing communication and relationship management abilities.

• Bachelor’s degree or equivalent experience in the industry.

• Availability to work 40 hours per week, Monday through Friday, with the flexibility for evenings and weekends as required for events/meetings.

• Willingness to travel up to 25% as necessary.

🏝️ Benefits

• Competitive salaries and comprehensive benefits.

• Commitment to diversity, equity, and inclusion.

• Reasonable accommodations during the hiring process for qualified applicants with disabilities.