Lead Master Trainer – Director of Training Quality

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of quality and fidelity standards for all GPS training and facilitation.

• Ensure the GPS Group Peer Support model is consistently taught and facilitated across various programs, populations, trainers, and facilitators.

• Observe and evaluate trainings and facilitation; identify areas of concern and provide coaching, remediation, and follow-up.

• Create systems for ongoing quality assurance and continuous improvement.

• Ensure compliance with GPS safety protocols, professional boundaries, and escalation procedures.

• Provide leadership and consultation during challenging or concerning situations.

• Guide trainers and facilitators through complex group dynamics and participant concerns.

• Act as a senior/master trainer for GPS Facilitator Training and other professional learning initiatives.

• Train and develop new GPS trainers and master trainers.

• Assess trainer readiness and support their progression toward independent delivery.

• Lead train-the-trainer activities and actively conduct GPS Facilitator Trainings.

• Offer real-time leadership and make decisions regarding delivery, facilitator roles, participant needs, and model fidelity.

• Provide supervision, coaching, and ongoing professional development to GPS trainers and facilitators.

• Lead or oversee pre-session planning and post-session debrief meetings.

• Serve as the primary contact for trainer and facilitator inquiries, concerns, and immediate decisions.

• Hold trainers and facilitators accountable to GPS protocols, expectations, and fidelity standards.

• Address performance concerns with timely feedback, coaching, and follow-up.

• Maintain oversight of GPS curricula, facilitator materials, trainer guides, presentations, session outlines, manuals, and related resources.

• Review and develop implementation materials to ensure consistent program delivery.

• Monitor the use of curricula and materials to guarantee model fidelity.

• Collaborate with the Curriculum Director, program leadership, and subject-matter experts on revisions and approved changes.

• Ensure materials are current, version-controlled, and implemented consistently.

• Build trainer and facilitator capacity for national growth.

• Develop scalable systems for onboarding, evaluating, coaching, and supporting trainers and facilitators.

• Support the adaptation of GPS programming for new populations and settings while maintaining core fidelity.

• Develop and maintain standard operating procedures (SOPs) related to training quality, trainer development, facilitation, and fidelity.

• Establish processes for observation, feedback, coaching, and performance improvement.

• Track recurring issues and recommend improvements.

• Partner with program leadership to utilize participant feedback and evaluation findings for continuous enhancement.

⛳️ Requirements

• Exceptional trainer, facilitator, and leader.

• Ability to train diverse communities and professional audiences while adapting without compromising GPS model fidelity.

• Cultural humility and capability to build trust across various backgrounds, identities, lived experiences, and professional roles.

• Extensive experience in delivering and/or overseeing training, facilitation, adult learning, professional development, or related programs.

• Outstanding training and facilitation skills.

• Experience in directly supervising or managing trainers, facilitators, instructors, or similar teams.

• Ability to make sound real-time decisions in training, facilitation, or program delivery environments.

• Strong understanding of adult learning and experiential education.

• Experience in establishing and monitoring quality or fidelity standards.

• Strong leadership, communication, and feedback capabilities.

• Exceptional attention to detail and commitment to quality.

• Ability to organize and maintain complex curricula and training materials.

• Ability to balance fidelity to a model with thoughtful adaptation and continuous improvement.

• Strong project management and organizational skills.

• Experience with GPS Group Peer Support or similar peer-support models is preferred.

• Familiarity with trauma-informed approaches is preferred.

• Experience with train-the-trainer programs is preferred.

• Experience with trainer certification or competency assessment is preferred.

• Experience with continuing education or professional development is preferred.

• Experience in healthcare, behavioral health, nonprofit, or community-based programs is preferred.

• Experience with learning management systems and online learning is preferred.

• Experience scaling training programs across multiple organizations, communities, or geographic regions is preferred.

• An advanced degree in mental health, behavioral health, social work, psychology, counseling, or a related field is preferred.

• Bilingual or multilingual skills in Spanish, Haitian Creole, Portuguese, Vietnamese, or Russian are preferred.

• GPS Facilitator Certification or GPS Trainer experience is strongly preferred.

• Candidates without prior GPS training must be willing to complete intensive GPS Training and demonstrate mastery of the model.

🏝️ Benefits

• Opportunities for professional development and ongoing coaching.

• Training, facilitation, and leadership development opportunities.

• Flexible remote work arrangement.