Associate Director – Institutional Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the primary relationship and overall success of designated college and university partners.

• Build meaningful and trusting relationships with partner institutions.

• Motivate partners to participate in enrollment initiatives, which include direct university enrollment, co-hosted events, and logistics for participant transfer.

• Gain in-depth knowledge about partner programs and apply this understanding to foster success.

• Manage partner expectations, oversee initiative logistics, and advocate internally.

• Suggest improvements for partner satisfaction and address their needs effectively.

• Collaborate with Marketing, Enrollment, and Tech teams to design and execute tailored plans for assigned partners.

• Inform and communicate with partner colleges regarding Verto's outcomes, services, programs, and initiatives.

• Handle partner concerns, resolve issues, and enhance processes.

• Visit partner campuses and facilitate annual strategic planning sessions.

• Collect and disseminate best practices aimed at boosting student enrollment through higher education admissions and enrollment processes.

• Assist partners in integrating their student application processes with Verto’s framework.

• Identify, analyze, and help resolve issues related to student applications.

• Ensure effective onboarding of newly assigned partners.

• Monitor partner health, foresee potential disengagement, and report findings to executive leadership.

• Collaborate across Verto to efficiently meet partner needs.

• Analyze segment trends via data reporting and dashboards, taking action to maintain partner health.

• Provide continuous project management and training to partners.

⛳️ Requirements

• Proficiency in English.

• Capability to work remotely on a full-time basis.

• Willingness to travel up to 75% of the time.

• Must reside in the US and operate within a time zone that is ±1 hour from those in the continental US (GMT -8 through GMT -3).

• Bachelor’s degree from an accredited institution.

• 5 to 7 years of relevant experience in customer relationship management, account management, or customer success roles.

• Exceptional verbal and written communication skills.

• Strong problem-solving abilities, including investigating, analyzing information, and drawing conclusions.

• Experience in higher education enrollment and admissions, EdTech, and/or technology startups is highly preferred.

• Excellent customer success skills combined with a proactive problem-solving mindset.

• Ability to cultivate positive, long-lasting relationships with customers, partners, and collaborators.

• Experience working collaboratively with diverse professional teams.

• Persuasive, goal-oriented, energetic, outgoing, and approachable personality.

• Project management experience; intermediate to advanced skills in Asana are preferred.

• Proficient in computer skills, including Google Suite, Microsoft Suite, Excel, Word, and PowerPoint.

• Ability to work independently.

• Legal authorization to work in the United States; visa sponsorship is not available.

🏝️ Benefits

• Work in a globally-minded, international environment.

• Gain exposure to cross-functional teams (academics, operations, student life).

• Enjoy a 100% remote-first organization.

• Unlimited vacation plus bank holidays.

• Uncapped sick time.

• Medical, dental, and vision insurance.

• Fully funded short and long-term disability, and life insurance.

• Paid parental leave.

• 401K.

• Opportunity for growth within a fast-paced, impact-driven organization.

• Work travel expenses covered by Verto.