Associate Director, Global CRM – Salesforce

This is a fully remote position, open to applicants in United States, +3 more locations.

📋 Description

• Take ownership of IRC’s strategy, roadmap, and architecture for the Salesforce ecosystem.

• Lead the assessment of Salesforce Nonprofit Cloud, including the development of a business case, options appraisal, and migration strategy if approved.

• Evaluate and integrate AI within the CRM ecosystem, including Agentforce and external AI model integrations.

• Assess AppExchange and third-party products.

• Manage the platform's data model, automation, security model, integrations, and managed packages.

• Establish development standards for Flow, Apex, Lightning Web Components, and APIs.

• Review the work of the team and partners while minimizing technical debt.

• Oversee integrations with donation platforms, finance systems, data warehouses, and reporting tools.

• Prototype, configure, and build solutions as necessary.

• Lead, mentor, and develop a team of Salesforce administrators, developers, and a business analyst.

• Manage contractors, implementation partners, and suppliers, including procurement, licensing, and budgeting.

• Ensure governance, access management, security, audit controls, data quality, business continuity, and data protection compliance.

• Supervise incident, problem, change, and release management, along with user support, testing, and defect resolution.

• Guarantee the accuracy of reports and dashboards.

• Foster relationships with fundraising, finance, data, and programme leaders.

• Articulate technical options, risks, and trade-offs to senior non-technical stakeholders.

⛳️ Requirements

• A Bachelor’s degree in information technology, computer science, business systems, or a related field, or equivalent professional experience.

• Extensive experience leading an enterprise Salesforce platform within a complex, multi-country organization.

• Experience acting as a product or platform owner, including roadmap development, demand governance, and investment prioritization.

• In-depth knowledge of Salesforce architecture, including data models, automation, security, integration, and application lifecycle management.

• Proficient in both declarative and programmatic development.

• Experience in managing and developing technical professionals and overseeing contractors, consultants, or delivery partners.

• Understanding of how nonprofits or similar organizations raise and manage income.

• Experience in overseeing incident, change, and release management.

• Familiarity with APIs, ETL processes, integration platforms, and cross-system data flows.

• Excellent skills in stakeholder management and communication.

• Experience with Agile delivery using Git-based source control and Jira.

• Strong analytical thinking, judgment, problem-solving abilities, and a customer service orientation.

• Right to work in the candidate’s location.

• Preferred: Salesforce Architect-track certifications, Nonprofit Cloud Consultant, Advanced Administrator, Platform App Builder, or Platform Developer I/II.

• Preferred: Hands-on experience with Nonprofit Success Pack and Nonprofit Cloud, Salesforce Account Engagement (Pardot), Data Cloud, Agentforce, or similar platforms.

• Preferred: Development experience with Apex, SOQL, and Lightning Web Components.

🏝️ Benefits

• Fully remote work arrangement.

• Travel 3–5 times per year for in-person team activities and learning and development opportunities.

• Local employment contract and salary scale.

• Opportunities for learning and development.