Associate Director – Experience Design

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee design initiatives that integrate insight, creativity, and implementation for AI experiences.

• Conduct user research to identify challenges within the human-AI interaction.

• Develop journey maps that elucidate intricate, multi-step agentic reasoning processes.

• Create dynamic interaction patterns that address AI latency, ambiguity, and error scenarios.

• Organize co-creation workshops and usability testing sessions.

• Work collaboratively with creative technologists and AI engineers.

• Design human-in-the-loop transition moments that necessitate human validation.

• Foster transparency and trust within automated workflows.

• Champion accessibility, inclusive intelligence, and ethical design principles.

• Influence perspectives on agentic AI and human-centered design methodologies.

• Utilize effective storytelling to unify stakeholders from discovery to delivery.

⛳️ Requirements

• Background in UX / experience design or a related discipline, accompanied by a robust portfolio of enterprise or innovation-studio projects.

• Profound knowledge of user-centered design, interaction design, and usability testing methodologies.

• Proficient in facilitating co-creation workshops and presenting ideas to clients.

• Preferably have direct experience with AI, agentic AI/UX, and data-driven design.

• Possess a viewpoint on how AI can enhance human-centered design and collaborative creation.

• Familiarity with emerging AI assistants, such as Figma Make, MiroAI, Adobe Firefly, and Lovable.

• Proficient in Figma, Sketch, or comparable prototyping tools.

• Experience collaborating with developers and product managers to convert research findings into actionable delivery.

• Exceptional communication skills in English.

🏝️ Benefits

• Access to employee learning programs with industry certifications from Microsoft, Google, Amazon, Skillsoft, and more.

• Company-wide volunteering and philanthropic platform.

• Opportunities to donate, initiate fundraisers, volunteer, and explore over 2 million non-profit organizations.

• Workplace support and guidance through Kyndryl Inclusion Networks.

• Well-being benefits catering to employees and their families.

• Flexible benefits that provide choice and reflect employee diversity.

• Fully remote work arrangement available.

• Medical or religious accommodations for eligible employees regarding COVID-19 vaccination requirements.