Associate Director, Email

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the email lead for various intricate client accounts, which includes developing and articulating email strategies, maintaining communication with clients, establishing content calendars and objectives, crafting engaging emails, overseeing client approvals, executing email production, analyzing outcomes, and optimizing based on performance and client input.

• Supervise employees and managers within the department as necessary, while contributing to departmental enhancements. This encompasses conducting performance reviews, being accountable for employee development, offering recommendations for raises/promotions, and addressing disciplinary matters.

• Provide insights and guidance on management-related issues, such as creating and modifying processes, and enhancing team efficiency.

• Design innovative, data-driven email strategies that yield significant results during urgent response situations, while also establishing programs for sustained success — generating unique ideas to distinguish programs.

• Assist direct reports in developing their own experience in contributing to or managing account strategies.

• Frequently work autonomously while also supporting the team, sharing best practices with direct reports and the broader team, and providing coverage as needed.

• Ensure that all content reflects the genuine and sincere voice of the client, with each program tailored to individual client needs.

• Utilize email CRMs and online platforms to create emails and monitor results.

• Create and present professional reports, forecasts, and memos for clients.

• Regularly conduct A/B testing on topics and tactics across clients, while staying updated on digital trends and tools to ensure proactive innovation for our clients.

• Efficiently manage client communications and expectations across various programs.

• Collaborate with company leadership, strategists, other managers, and members of the paid media, measurement, analytics, and content teams to devise comprehensive strategies that optimize results for clients.

• Help lead the team in integrating new technology into established workflows.

• Review and assist in fact-checking content prior to distribution to clients or supporters.

• Generate creative email concepts for clients and foster a collaborative team environment.

• Regularly work independently while also providing support across the team, sharing best practices and assisting with coverage as necessary.

• Respond to real-time news as required by drafting and producing rapid messages in reaction to fast-breaking news.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Proven experience and success in managing multiple employees while simultaneously executing effective digital fundraising programs.

• Ability to advise and function as a skilled, trusted manager capable of training and mentoring other managers.

• Advanced understanding of digital strategy and email fundraising.

• Extensive knowledge of email best practices, including theories of change, creative writing, A/B testing, error-free copywriting, and email formatting.

• Exceptional written and verbal communication skills, along with strong time management and attention to detail.

• Proven track record of "thinking outside the box" and discovering creative solutions to intricate problems.

• Capacity to manage several demanding tasks simultaneously and meet tight deadlines when necessary.

• Proficient in using G-Suite tools, including shared Google Drive, Google Sheets, and Google Docs.

• Skilled in HTML coding.

• Comprehensive understanding and experience with progressive tools such as ActBlue, NGP, EveryAction, Action Network, ActionKit, and others.

• Experience in reading and analyzing data to inform decision-making.

• Willingness to contribute to a cooperative team culture.

• Dedicated to accuracy — pays meticulous attention to detail and persists in efforts until successful.

• Experience in managing an email program and articulating strategy to stakeholders is essential.

🏝️ Benefits

• 100% employer-covered health insurance.

• 401K with employer contribution.

• Flexible vacation and sick leave.

• Generous paid parental leave and dependent care benefits.

• Flexible telecommuting and remote work policies.

• Monthly phone reimbursement.

• Wellness benefits.

• Mental health benefits.

• Commuter benefits.

• Home office stipend or local hot desk.

• Student loan repayment assistance.

• And more!