Associate Director, Customer Success – Life Sciences

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete customer success journey for Helix's Life Science data licensing business, including sponsored testing initiatives and clinical development collaborations.

• Foster partnerships with Delivery and Technical teams to guarantee smooth implementations and technical execution.

• Attain in-depth knowledge of Helix products and the Helix Research Network to spot upsell and growth opportunities.

• Act as the customer advocate, consolidating feedback for product and technical teams.

• Establish and manage the Customer Success operational framework, including processes, schedules, and playbooks specific to Life Science.

• Contribute to the evolution and leadership of the expanding customer support team through coaching, mentoring, and professional development.

• Leverage AI tools to streamline engagements, consolidate customer feedback, and enhance team operations.

• Cultivate senior-level relationships with partner organizations throughout various engagements.

• Represent Customer Success in leadership and strategic discussions within the Life Science sector.

⛳️ Requirements

• Over 10 years of experience managing strategic partner relationships in the biopharma or life sciences sectors, specifically in RWD/data licensing, sponsored research/testing programs, or clinical development.

• At least 3 years of direct experience in people management.

• Highly organized, capable of effectively juggling multiple concurrent partner engagements and competing priorities.

• A genuine interest in the product, data, and each partner's business objectives.

• Excellent skills in building relationships with external partners and internal cross-functional teams.

• Ability to collaborate effectively with technical and delivery counterparts without directly managing the technical aspects of the work.

• Exceptional written and verbal communication skills.

• Proven proficiency with AI tools, including specific instances of utilizing them to achieve business results or enhance productivity.

• Bachelor's degree in a life science discipline or equivalent (considered an asset).

🏝️ Benefits

• Comprehensive Health Insurance with eligibility starting on the Date of Hire.

• Above-average employer-paid premium coverage.

• 12 weeks of Helix Paid Parental Leave available.

• 401(k) plan with employer matching up to 3% and 100% vesting on the Date of Hire.

• Extensive Well-Being Benefits.

• Flexible Paid Time Off (PTO).

• Remote work options for many positions along with a home office stipend.

• Annual bonus of 15% of the annual salary.

• Equity opportunities.