Associate Director, Client Services

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead the development and success of customer loyalty initiatives for our clients.

• Design loyalty strategies utilizing data-driven insights and collaborative efforts across functions to improve customer experiences and optimize program ROI.

• Oversee loyalty programs aimed at boosting customer retention and satisfaction.

• Create strategies to enhance program adoption and user engagement.

• Analyze client customer data and insights to refine loyalty program offerings.

• Work alongside technology teams to guarantee smooth execution and integration of loyalty programs.

• Manage the planning and execution of promotional campaigns to increase awareness and participation in loyalty programs.

• Track performance metrics of our clients’ programs, including participation rates, redemption rates, and ROI.

• Supervise the budget for our clients' programs, ensuring efficient resource allocation while adhering to budgetary limits.

⛳️ Requirements

• 8-10 years of experience in client services, account management, relationship management, or customer loyalty positions.

• Experience in the financial services sector, including roles within financial institutions such as banks, credit unions, or card issuers.

• Bachelor’s degree in marketing, business, or a related discipline.

• In-depth knowledge of financial services terminology, culture, and business drivers.

• Strong analytical skills with a background in data analysis and interpretation.

• Experience in managing complex client relationships involving multiple stakeholders.

• Familiarity with CRM software, loyalty program platforms, and customer segmentation.

• Exceptional communication skills, with a focus on clarity, documentation, and proactive communication.

• Strong project management skills with keen attention to detail.

• Capability to work collaboratively in a dynamic, fast-paced environment.

• Innovative problem-solving abilities and a customer-centric approach.

🏝️ Benefits

• Flexible Time Off to recharge when needed

• Nine Company-Wide Holidays

• A diverse suite of benefits prioritizing your growth, development, and personal well-being