Associate Director, Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture robust client relationships as the trusted advisor and primary representative of the account team.

• Direct client communications and oversee daily team operations to implement strategies aligned with client objectives.

• Maintain a comprehensive understanding of each client's business, competitors, goals, agency partners, and performance priorities.

• Coordinate activation, data, planning, and technology collaboration for comprehensive, cross-channel campaign strategy and execution.

• Determine channel mix and budget distributions.

• Offer strategic insights across Search, Social, Programmatic, Data Sciences & Analytics, Creative, SEO/CRO, and other relevant channels.

• Conduct regular senior client check-ins, collect feedback, and devise growth strategies or action plans.

• Manage significant client deliverables and presentations, including QBRs, annual reviews, strategy meetings, and tactical presentations.

• Identify risks, opportunities, and future client requirements.

• Oversee the successful onboarding of new clients and team members.

• Ensure precise client billing and manage hourly pacing and utilization when applicable.

• Monitor account team performance and escalate issues to activation and services leaders.

• Recognize upsell opportunities and assist in selling additional business.

• Play an integral role in new business pitches.

⛳️ Requirements

• Over 7 years of experience in client-facing roles that involve cross-channel digital media planning and execution.

• At least 3 years of experience directly managing client relationships and agency accounts, or equivalent experience on the client side.

• Demonstrated leadership abilities and a knack for understanding both the visible and hidden needs of clients.

• Capability to articulate a compelling point of view clearly and succinctly in both written and verbal presentations.

• Ability to provide strategic feedback and guidance across paid media channels, including search, social, shopping, display, mobile, native, and video.

• Ideally possess hands-on experience with or an in-depth understanding of Google Search, Bing Search, Meta Ads, YouTube, Google Display Network, TikTok, Snapchat, Pinterest, LinkedIn, and major DSPs.

• Authorization to work in the U.S., verified through E-Verify.

🏝️ Benefits

• Healthcare, Dental, and Vision coverage.

• 401K plan with matching contributions.

• Paid Time Off (PTO).

• Paid Company Holidays.

• Parental Leave.