Associate Director, Admissions

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily functions of an Admissions team

• Guide and manage Enrollment Advisors along with supporting staff

• Provide coaching to team members on both live and recorded calls

• Create and implement training programs aimed at enhancing the skills of Enrollment Advisors

• Offer mentorship and support to team members

• Formulate and execute short- and long-term strategies for applicant recruitment

• Ensure that conversion targets for team applications are met

• Manage the flow of leads and applicants

• Compile and maintain reports on conversion rates and related metrics

• Ensure timely follow-up with assigned leads via phone or email

• Document all communications within the system

• Monitor schedules and attendance

• Handle payroll and timecard reporting

• Ensure Enrollment Advisors stay focused on their tasks

• Supervise the Admissions and Enrollment area in the absence of the Director

• Participate in Enrollment Leadership Team meetings

• Adhere to University conduct standards and policies

• Identify areas for improvement and make recommendations

• Engage in training and ongoing education

• Maintain consistent and reasonable attendance

• Carry out additional duties as assigned

⛳️ Requirements

• A Bachelor's degree is required

• Five (5) years of experience in Enrollment, Admissions, or Sales/Operations

• Preferred three (3) years of leadership experience

• Preferred experience in the higher education sector

• Preferred experience in a technology-focused organization

• Familiarity with office management/systems in a higher education context is preferred

• Intermediate proficiency in computers and Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook

• Understanding of the academic and business operations of a higher education institution

• Familiarity with financial aid processes

• Knowledge of leadership principles and practices

• Strong verbal and written communication skills

• Ability to utilize and facilitate online communication

• Problem-solving capabilities

• Ability to comprehend and interpret the needs of prospective learners

• Ability to calculate and understand rates, ratios, and percentages

• Ability to present information and address inquiries from prospective learners, University associates, licensing and accrediting bodies, and the public

• Proven experience with enrollment information systems and web-based recruitment

• Strong analytical and critical thinking abilities

• Exceptional customer service and communication skills

• Proficient in Microsoft Word and other Microsoft Office applications

• Willingness to travel as required for University-sponsored meetings or events

🏝️ Benefits

• Comprehensive well-being benefits for you and your family

• Details about benefits can be found at benefits.nu.edu

• Limited travel required for University-sponsored meetings or events