Associate Director – Admissions

📋 Description

• Lead a team of Admissions Advisors to effectively manage and implement the enrollment process.

• Strategically plan and collaborate with partner campuses to enhance support.

• Recruit, train, and sustain a high-performing staff.

• Foster and maintain strong communication and relationships within Archer Education.

• Collaborate closely with partner campuses to ensure enrollment processes prioritize both student and institutional needs.

• Make strategic and operational decisions to facilitate a student-centered admissions process.

• Maintain comprehensive knowledge of all online programs as well as internal and external policies, procedures, and requirements of partner schools.

• Ensure enrollment targets are met or surpassed by supervising and assessing representatives and their contributions.

• Responsible for training Admissions Advisors, equipping them with the necessary knowledge to accurately represent college programs.

• Ensure admissions staff exercise discretion and adhere to compliance guidelines throughout the process.

• Oversee quality assurance for the team by reviewing phone calls and providing feedback.

• Address escalated concerns from students or staff effectively.

• Conduct interviews, hire, and train new staff and leadership roles.

• Manage the daily operations of the admissions team.

• Provide timely and constructive performance evaluations.

• Handle employee discipline and terminations in line with company policy.

• Offer work direction and problem-solving support to team members.

• Supervise staff, including managing schedules, assigning tasks, reviewing performance, and recommending salary adjustments, promotions, transfers, demotions, or terminations.

⛳️ Requirements

• In-depth understanding of the college admissions process.

• Proven success in achieving measurable outcomes within a fast-paced, deadline-oriented environment.

• Strong commitment to customer service with an ongoing focus on improvement.

• Effective verbal and written communication skills demonstrated consistently.

• Exceptional ability to motivate and inspire others.

• Proficient in managing multiple database systems.

• Capability to train and support fellow staff members.

• Strong quantitative, analytical, and reporting skills.

• Proven planning, initiative, and problem-solving abilities.

• Bachelor’s Degree required.

• Experience in supervising individual contributors.

• A minimum of 3 years in admissions, customer service, or sales roles.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Sick leave.

• 401k plans with a full contribution match up to 4%.

• Up to 12 weeks of parental leave, with 6 weeks paid.

• Tuition reimbursement of up to $5,250 per year for continuing education.

• Flexible working environment and schedule.