Associate Customer Data Operations Analyst

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee and enhance customer data management within Salesforce and external data platforms.

• Guarantee the accuracy, consistency, and integrity of customer information while managing account creation and administration in Salesforce.

• Engage in automation projects and data integrations to optimize workflows and support data-driven decision-making.

• Keep customer records updated in Salesforce, ensuring data accuracy and reliability.

• Establish and oversee new customer accounts, ensuring they are correctly categorized and compliant with internal data standards.

• Identify and rectify data discrepancies, duplicates, and inconsistencies to uphold a reliable database.

• Manage and integrate data from external vendors to ensure coherence with internal systems and business needs.

• Supervise and implement data governance policies for vendor information, ensuring adherence to industry best practices and company regulations.

• Work collaboratively with vendors to enhance data quality, accessibility, and usability.

• Document and enforce best practices, policies, and procedures for managing customer data, including third-party firmographics.

• Provide training to internal teams on data entry protocols and effective use of Salesforce for maintaining high-quality records.

• Contribute to the design and execution of automation for data entry, updates, and validation processes within Salesforce.

• Collaborate with IT and business units to integrate third-party data sources, ensuring seamless data flow and accessibility.

• Recognize opportunities to enhance efficiency through AI, machine learning, and API integrations.

⛳️ Requirements

• A Bachelor’s Degree in a quantitative discipline is required (Data, IT, Business, or a related field). A combination of education and experience may also be taken into account.

• A minimum of 2 years of experience in data management, data quality, CRM administration, or a similar field.

• Some experience (0–1 years) in data operations, data entry/data management, CRM support/administration, or a related area (internships/co-ops/projects are acceptable).

• Experience in a data-centric role or academic/project work related to data quality, cleansing, or CRM systems.

• Proficiency in Salesforce (Admin certification is advantageous).

• Familiarity with third-party data platforms and integration tools.

• Strong grasp of data governance, compliance, and industry best practices.

• Capability to design and implement automation workflows and data integrations.

• Exceptional problem-solving skills with a keen attention to detail.

• Strong communication abilities to work effectively with cross-functional teams and external vendors.

• Experience with Salesforce Flow, Zapier, MuleSoft, or other automation tools.

• Background in data analysis and reporting tools (e.g., SQL, Tableau, Power BI).

• Awareness of data privacy regulations, such as GDPR, CCPA, or industry-specific standards.

🏝️ Benefits

• 15–21 annual vacation days, plus 4 additional global VeeaMe Days for self-care and 24 paid volunteer hours each year through Veeam Cares.

• Private medical insurance for employees and eligible dependents, covering hospital and surgical care, outpatient services, and mental health support.

• Dental coverage for employees and their dependents.

• Life and personal accident insurance, including coverage for accidental death, disability, critical illness, and terminal illness.

• Annual flexible spending allowance for health and wellbeing expenses.

• Opportunities for growth and learning through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and events such as our annual Global Day of Learning.