Associate CSE AFH

This is a fully remote position, open to applicants in United States.

📋 Description

• Carry out daily customer relationship tasks for assigned accounts.

• Perform scheduled check-ins, follow-up communications, service confirmations, and organized engagement activities.

• Record important information in necessary systems to ensure relationship stability and account-team visibility.

• Collect and summarize customer feedback, performance trends, and business data for account planning and reviews.

• Identify trends, potential risks, and growth opportunities for senior team members and leadership.

• Analyze and address moderately complex customer issues that involve multiple internal teams.

• Implement policies, established practices, and historical precedents while minimizing unnecessary escalations.

• Create accurate, comprehensive, and customized presentations, proposals, and other customer-facing documents.

• Coordinate operational details with distributors and external partners, including timing, documentation, and standard service requirements.

• Monitor requested actions and document outcomes throughout the extended value chain.

• Collaborate with internal teams, distributors, and external partners to enhance business and customer outcomes.

⛳️ Requirements

• A Bachelor's degree or an equivalent combination of education and relevant experience.

• Over 3 years of relevant experience in account management, customer/client service, sales support, commercial operations, or a related field.

• Strong skills in customer relationship management.

• Familiarity with account planning, commercial strategy, customer analytics, and opportunity identification.

• Ability to evaluate multiple factors, coordinate across teams, and resolve customer issues using established practices.

• Excellent written and verbal communication skills.

• Experience in preparing proposals and customer-facing presentations.

• Strong organizational skills, follow-through, and attention to detail.

• Proficiency in managing multiple accounts or workflows.

• Capability to work effectively in a remote setting.

• Willingness to travel as business needs dictate.

🏝️ Benefits

• Medical, dental, and vision coverage starting on Day 1.

• Wellness programs that support both physical and mental health.

• Opportunities for annual incentives.

• 401(k) plan with company matching.

• Paid time off.

• Company holidays.

• Flexible working arrangements where applicable.

• Career development programs.

• Learning opportunities.

• Internal mobility options.

• A comprehensive benefits package that promotes physical, mental, and financial well-being.