Associate Claim Representative – Outside Property

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Engage in structured training sessions, both virtual and in-person, covering insurance policies, claims procedures, systems, and protocols.

• Examine, investigate, and document first-party property claims under direct supervision.

• Collect information from policyholders, claimants, witnesses, and third-party service providers.

• Analyze and assess relevant facts and documents, such as leases, contracts, and bylaws.

• Identify and apply coverage for building damages in accordance with policy terms.

• Develop precise scopes of damage for losses related to buildings and contents.

• Draft written reports and create computer-assisted estimates.

• Interact professionally and promptly with customers, claimants, and internal stakeholders.

• Keep accurate records of claim activity in management systems.

• Adapt to advancements in AI, digital transformation, technology implementations, system upgrades, and the rollout of digital tools.

• Progress towards independent claims handling and assume full claims handling responsibility following the typical 9-12 month training program.

• Inspect both residential and commercial properties, including roofs, attics, crawl spaces, and other confined spaces.

• Travel frequently, including overnight stays, to assist customers in various locations.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED, along with one year of customer service experience.

• Bachelor’s Degree.

• Prior internship or work experience in customer service or the insurance sector.

• Must reside within the designated Allegheny County/Pittsburgh, PA region.

• Valid driver's license required.

• Willingness to obtain an active adjuster license as mandated by state law.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Eagerness to learn claims management and estimating software.

• Strong verbal and written communication abilities.

• Capability to exercise sound judgment and make effective decisions within defined authority.

• Exceptional customer service skills.

• Attention to detail and strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

• Basic conflict resolution skills.

• Ability to assess and inspect buildings and structures, including roofs, attics, and crawl spaces.

• Ability to lift, set up, and climb ladders weighing approximately 38-49 pounds.

• Capability to acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of commencing employment.

🏝️ Benefits

• Health insurance available from the first day of employment for employees and eligible family members.

• Dollar-for-dollar 401(k) matching for the first 5% of eligible pay, subject to an annual cap.

• Paying it Forward Savings Program designed for employees with student loan debt.

• Pension Plan fully funded by Travelers.

• A minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Complimentary professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.

• Company vehicle provided for this position.