Associate Application Support Consultant, Swedish Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the primary contact for customers with inquiries regarding IT and business applications.

• Deliver professional, efficient, and effective support to Unit4 clients.

• Address support cases and fulfill additional tasks that assist the customer base.

• Progress issues to resolution, coordinating with colleagues and R&D as necessary.

• Investigate, process, and document application defects.

• Identify potential escalation risks and organize further investigation resources.

• Manage customer escalations and take ownership of complex issues while keeping customers informed.

• Adhere to information security protocols, business procedures, policies, and ISO standards.

• Investigate, document, and propose process enhancements to improve customer experience.

• Recognize opportunities for service improvement or billable activities and escalate through the appropriate channels.

• Maintain a personal development plan that encompasses product knowledge, technical skills, and soft skills.

• Train and mentor less experienced team members.

• Collaborate effectively to support colleagues.

⛳️ Requirements

• Excellent communication skills with fluency in English (both verbal and written).

• Excellent communication skills with fluency in Swedish (both verbal and written).

• Strong analytical and problem-solving skills.

• Financial or accounting background is advantageous.

• Basic knowledge of Microsoft technologies, workplace processes, and IT infrastructure.

• Outstanding customer-facing skills with the ability to deliver exceptional customer service.

• Experience in finance or familiarity with financial software is a plus.

• Prior experience in a customer service setting is beneficial.

• Capability to manage time effectively, prioritize tasks, and meet deadlines.

• Friendly and professional demeanor with a positive and enthusiastic attitude.

• Ability to take initiative and work independently as well as part of a team.

• Proficient in working within a dual working environment.

• Familiarity with a Unit4 ERP module or other similar modules is an asset.

• Knowledge or experience with ServiceNow and ITIL is desirable.

• Security clearance and background checks may be required for customer projects.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for personal and professional growth.

• Access to tools and guidance for professional development.

• Work alongside talented colleagues, role models, and mentors.

• Engagement in sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme.

• A safe and inclusive working environment.

• Employee Resource Groups that are open to all.