Associate Application Support Consultant

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver a professional, efficient, and effective support service to Unit4 customers in resolving support cases.

• Investigate, process, and document application defects referred to the Application Support team.

• Collaborate with colleagues and R&D, as necessary, to advance issue resolution.

• Proactively identify potential escalation risks and communicate them to your Team Leader.

• Manage customer escalations, taking ownership of complex issues.

• Adhere to the Company’s information and Security Requirements, as well as all Company Business procedures, policies, and ISO standards.

• Research, document, and present process improvements that enhance the customer experience.

• Recognize opportunities for service enhancement or chargeable activities.

• Train and mentor less experienced team members in product knowledge, skills, and processes.

• Collaborate in a team environment to support and assist colleagues.

⛳️ Requirements

• Excellent communication skills and fluency in English (both verbal and written).

• Demonstrates strong analytical and problem-solving capabilities.

• Background in Finance/Accounting is a plus.

• Familiarity with Microsoft technologies, workplace processes, and IT infrastructure.

• Outstanding customer-facing skills, with an understanding of and ability to deliver exceptional Customer Service.

• Experience in finance or familiarity with financial systems is advantageous.

• Prior experience in a Customer Service environment is beneficial.

• Ability to manage time effectively to prioritize workloads and meet deadlines.

• Friendly and professional demeanor with a positive, enthusiastic attitude toward tasks.

• Capable of using initiative and working independently as well as part of a team.

• Ability to thrive in a Dual Working Environment.

• Knowledge of a specific Unit4 ERP module or other related modules is beneficial.

• Familiarity with ServiceNow and ITIL is a plus.

🏝️ Benefits

• A culture founded on trust and accountability, granting you the freedom and autonomy to be successful and make an impact.

• Work-life balance through our Flexible Leave Paid Time Off policy, remote working options, Global Wellbeing Days, and other excellent benefits.

• Opportunities for growth, providing the tools and guidance needed for you to focus on what truly matters, enabling you to achieve your best work.

• Talented colleagues, role models, and mentors – collaborate, learn, and be inspired by some of the brightest minds in the software industry.

• Commitment to sustainability through initiatives like our Environmental, Social, and Governance strategy and Act4Good programme.

• A safe and inclusive working environment, supported by our Employee Resource Groups, which are accessible to all.