Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Fulfill reporting and data requirements based on the needs of clients and the team.

• Take responsibility for ensuring customer satisfaction and retention for assigned clients.

• Build trusting relationships with client operational leadership.

• Maintain an in-depth understanding of the business challenges encountered by customers.

• Assist with research and data initiatives to resolve escalated client issues, coordinating with both internal and external teams as necessary.

• Prioritize issues and evaluate escalations that may pose a risk of client attrition, collaborating with Account Managers to implement a robust mitigation plan.

⛳️ Requirements

• 1-3 years of direct account management experience in healthcare benefits, pharmacy benefits, or commercial health insurance; a working knowledge of commercial health insurance and/or pharmacy benefits is highly preferred.

• A positive, growth-oriented mindset with the ability to remain calm under pressure while pursuing solutions.

• A strong focus on customer experience and satisfaction.

• A passion for collaboratively solving complex problems with the broader team.

• Excellent executive-level communication and interpersonal skills, with the ability to effectively navigate and resolve conflicts while fostering open dialogue.

• Experience in client relationship management, ensuring that expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved.

• Capability to work independently as well as part of an extended, cross-functional team.

• Self-motivated, results-driven, and possessing a disciplined work ethic.

• Initiative to take action with minimal direction.

• Transparency and honesty communicated in a positive, professional, and polite manner.

• Skills in conflict resolution.

• Highly effective communicator with a consultative and tactful approach, able to view situations from the perspective of clients or members.

• A bachelor’s degree or equivalent experience is required.

🏝️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance, along with AD&D Insurance.

• Flexible Spending Benefits.

• 401(k) Retirement Savings Program.

• Short-term and long-term disability coverage.

• Discretionary Paid Time Off.

• 12 Paid Holidays.

• Wellness Benefits.

• Commuter Benefits.

• Paid Parental Leave benefits.

• Employee Assistance Program (EAP).

• Well-stocked kitchen at office locations.

• Opportunities for professional development and training.