Associate Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Actively nurture and sustain relationships with current customers for ongoing commercial and industrial waste services within a designated territory.

• Initiate outbound calls and handle inbound inquiries to secure business with smaller, less complex commercial and industrial clients.

• Enhance engagement within the current customer base by promoting the complete range of Republic Services products.

• Stay informed about available services, business lines, pricing frameworks, and promotional offers.

• Execute contractual re-signs to strengthen customer relationships and boost profitability when applicable.

• Address cancellation requests following the defined escalation procedures.

• Engage with customers regarding company pricing strategies.

• Utilize Salesforce on a daily basis to plan and record calls, meetings, proposals, and other activities.

• Gather customer email addresses and work to reduce rate restrictions and customer credits.

• Meet frequently with the Sales Manager to discuss retention efforts, relationship management, progress towards objectives, and key customer connections.

• Carry out additional job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of experience in customer service (Required)

• Experience in the waste or transportation industry (Preferred)

• Proficiency in using Salesforce daily

• Understanding of commercial and industrial waste services, pricing models, and service offerings

• Capability to make outbound calls and receive inbound customer communications

• Ability to sell the complete range of Republic Services products

🏝️ Benefits

• Comprehensive medical benefits coverage

• Dental plans

• Vision coverage

• Health care and dependent care spending accounts

• Short- and long-term disability

• Life insurance and accidental death & dismemberment insurance

• Employee and Family Assistance Program (EAP)

• Employee discount programs

• Retirement plan with a generous company match

• Employee Stock Purchase Plan (ESPP)

• Paid Time Off (PTO)

• Opportunities for learning and advancement within your role

• Investment in tools and technology to ensure safe and effective job performance