Associate Account Manager

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Sustain and nurture current commercial and industrial waste-service clients through proactive daily outreach.

• Conduct outbound calls and handle inbound calls to maintain business relations with smaller, less complex clients.

• Acquire a thorough understanding of the company's services, lines of business, pricing models, and available offers.

• Execute contractual renewals to prolong customer relationships and enhance profitability.

• Address cancellation requests in accordance with the escalation policy.

• Engage with customers regarding company pricing strategies.

• Utilize Salesforce on a daily basis to schedule and record calls, meetings, proposals, and other activities.

• Collect customer emails and reduce rate restrictions and customer credits.

• Enhance customer engagement by promoting the complete range of Republic Services products.

• Regularly meet with the Sales Manager to assess retention efforts, progress toward objectives, and critical customer relationships.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of experience in customer service (Required)

• Experience in the waste or transportation industry (Preferred)

• In-depth knowledge of company services, lines of business, pricing models, and available offers.

• Proficiency in Salesforce.

• Capability to make outbound calls and manage inbound customer calls.

• Ability to schedule and document calls, meetings, and proposals.

• Competence in selling the full range of Republic Services products.

🏝️ Benefits

• Comprehensive medical benefits coverage.

• Dental plans.

• Vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability coverage.

• Life insurance.

• Accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).

• Bonus - Sales Commission Plan Target, 30% Annual.