Associate Account Manager

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Sustain and retain current commercial and industrial waste-services clients through consistent proactive outreach.

• Conduct outbound and receive inbound calls to maintain business relationships with smaller, less complex clients.

• Enhance customer engagement by promoting the complete range of Republic Services products.

• Stay informed about available services, business lines, pricing models, and promotional offers.

• Execute contractual renewals to strengthen customer relationships and boost profitability.

• Address cancellation requests in accordance with the established escalation procedures.

• Liaise with customers regarding company pricing strategies.

• Utilize Salesforce daily to schedule and record calls, meetings, and proposals.

• Collect customer emails and reduce rate restrictions and customer credits.

• Meet frequently with the Sales Manager to assess retention efforts, track progress towards objectives, and discuss key customer relationships.

• Carry out other job-related tasks as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of customer service experience (Required)

• Experience in the waste or transportation industry (Preferred)

🏝️ Benefits

• Bonus - Sales Commission Plan Target, 30% Annual Rewarding Compensation and Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage

• Health care and dependent care spending accounts

• Short- and long-term disability

• Life insurance and accidental death & dismemberment insurance

• Employee and Family Assistance Program (EAP)

• Employee discount programs

• 401(k) plan with a generous company match

• Employee Stock Purchase Plan (ESPP)

• Paid Time Off (PTO)