Associate Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage client relationships from start to finish - act as the main point of contact for senior stakeholders (including C-suite executives), lead all meetings and presentations, set expectations, and foster long-lasting trust.

• Drive marketplace strategy - create annual brand strategies, marketing and promotional plans, and recommendations for supply chain improvements.

• Proactively identify new workstreams and upsell opportunities.

• Execute and oversee cross-functional delivery - collaborate with media, retail, creative, and sales teams to guarantee timely and high-quality project delivery.

• Take ownership of reporting, recaps, and action items.

• Stay informed about platform developments - track Amazon and marketplace updates, relay pertinent changes to clients, and convert new opportunities into practical recommendations.

• Contribute to agency growth - assist with new business pitches, create internal best practices and SOPs, support agency thought leadership, and conduct onboarding/training sessions as needed.

⛳️ Requirements

• Over 3 years of experience in eCommerce, digital media, or marketplace marketing - with hands-on expertise in Amazon, including advertising, retail fundamentals, and platform tools/programs.

• Familiarity with additional global marketplaces and advertising platforms such as Mercado Livre, Shopee, Shein, AliExpress, and tools like VTEX Ads and Topsort.

• Experience in an agency setting, preferably focused on marketplace or eCommerce, with a background in managing multiple client accounts simultaneously.

• Demonstrated ability to manage senior client relationships, align with business objectives, and convert strategy into quantifiable results.

• Exceptional communication skills at all levels - capable of presenting to a CMO and mentoring a junior analyst in the same day.

• Advanced or fluent English proficiency, with the capability to engage in discussions with international teams.

• Highly organized, commercially astute, and comfortable navigating ambiguity.

• Proficient in Excel and PowerPoint; adept in data-driven environments.

🏝️ Benefits

• Competitive compensation aligned with experience and market standards.

• Remote-first flexibility - the option to work from anywhere, with trust and autonomy.

• Global collaboration - engage with experts across various regions and time zones.

• Career growth and development - opportunities for advancement as we expand.

• 5-Year Sabbatical + Travel Stipend - After completing five years, enjoy a fully paid month-long sabbatical, along with a travel reimbursement to enhance your restorative and inspiring experience.

• Positive-energy culture - built on respect, inclusion, and accountability.

• Make a meaningful impact by helping some of the world’s most progressive brands grow.