Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Conducting daily follow-up calls and emails to existing clients.

• Possess the ability to establish and nurture relationships over the phone.

• A creative problem solver focused on finding solutions rather than fixating on challenges.

• Assume job responsibilities for team members during their PTO, FMLA, and any unforeseen circumstances.

• Address and resolve issues with current hospitals to identify and implement the best solutions.

• Actively reach out to team members and managers to provide support for ongoing projects.

• Effectively communicate and maintain relationships with our various hospital partners.

• Address all areas of operational needs.

• Collaborate daily with team members to grasp all job functions, ensuring a seamless transition in covering hospital or facility needs.

• Aid Operations staff and team members in accessing, organizing, and sending pre-employment paperwork from placed travelers to facilities.

• Potentially follow up with current facilities before, during, and after a traveler’s assignment.

• Work alongside Operations staff and team members to resolve any personal or professional issues concerning travelers.

⛳️ Requirements

• Strongly preferred experience on the client side.

• Bachelor’s degree OR 2-3 years of robust customer service and sales experience.

• A drive to succeed and achieve set goals.

• Highly organized with exceptional attention to detail.

• An eagerness to learn with an open mindset.

• Excellent skills in rapport and relationship building.

• Capability to multitask and adjust priorities throughout the day.

• Strong technical and computer skills.

• Proven track record of career success and/or longevity in previous positions.

• Must maintain a persistent attitude.

• A desire and ability to align with Medical Solutions' core values and uphold high standards of customer service.

🏝️ Benefits

• Insurance coverage.

• Clinician Discount Program.

• Private housing options.

• 24-hour customer care support.

• Access to voluntary benefits.