Associate Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of all pre-scopes and go-lives to effectively build, launch, and activate our partners on the platform.

• Balance project management (onboarding) with ongoing account management in a 50/50 split.

• Establish meaningful, long-lasting relationships through regular communication and quarterly business reviews (QBRs) with a select portfolio of partners.

• Prioritize customer success over mere sales; assist partners in maximizing the full potential of Fresha, which naturally fosters monetization and retention.

• Keep a highly organized and consistent contact strategy throughout your portfolio to ensure partners remain active and engaged after onboarding.

• Collaborate across teams to facilitate a smooth transition from the initial sale to a successful go-live and beyond.

⛳️ Requirements

• A minimum of 2 years of experience in Account Management, Implementation, or Customer Success, with a strong focus on onboarding and project management.

• Robust Project Management Skills: Demonstrated ability to manage pre-scopes, timelines, and technical configurations to efficiently get clients live.

• A Customer Success Mindset: A genuine enthusiasm for assisting partners in their success and problem-solving, rather than merely achieving sales targets (although you will still qualify for a variable bonus!).

• Exceptional Organization: Capability to handle multiple tasks during the go-live phase while nurturing high-touch relationships with existing accounts.

• Experience in SaaS or SMB: Comfortable operating in a fast-paced SaaS environment; experience in driving commercial outcomes and retention within an SMB portfolio is advantageous.

🏝️ Benefits

• 25 days of flexible leave that we actively encourage you to utilize.

• Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions, fully covered by Fresha.

• Access to wellness products/services through Perkbox.

• Complimentary Counseling services.