Associate Account Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide coaching and support to customers to enhance their success on Expedia Group’s platform

• Enhance customer value through commercial discussions and engagements

• Cultivate relationships with customers and account teams, including key buyers and decision-makers

• Aid in organizing progress updates, fact-finding, and exploratory meetings

• Comprehend customers’ business challenges and suggest appropriate products, services, and insights

• Complete basic account plans for business acquisition and/or retention

• Direct accounts towards valuable insights and present pertinent information

• Collect data and insights on potential ideas and solutions

• Assist in the preparation of business-case documentation under the guidance of senior colleagues

• Acquire knowledge and support contract terms, negotiation processes, and contractual arrangements

• Perform straightforward cost, benefit, and risk assessments

• Identify stakeholders within accounts and understand customer industries, markets, competitors, and needs

• Participate in customer meetings to evaluate product, service, and solution performance

• Create value propositions, case studies, and proof points that illustrate product and solution value

⛳️ Requirements

• 0–2 years of relevant experience

• Bachelor’s degree or equivalent practical experience

• Proficiency in English and the local language of the targeted market(s)

• Strong communication skills

• Developing knowledge of sales strategies

• Some experience in account management is preferred

• Basic understanding of customer industries, competitive markets, products, technologies, and offerings

• Working knowledge of standard contract terms and conditions

• Capacity to learn about contract negotiation and contractual arrangement processes

🏝️ Benefits

• Flexibility, benefits, and support to enable optimal work performance

• An inclusive and accessible recruiting experience

• Disability accommodations or adjustments during the application or recruitment process