Assistant Regional Sales Manager – Eastern U.S.

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the Regional Sales Manager in guiding, mentoring, and developing General Managers and their sales teams.

• Aid in driving sales performance and meeting company objectives.

• Collaborate with General Managers to cultivate a culture of accountability for sales growth, customer satisfaction, employee morale, and expense management.

• Provide coaching to General Managers and sales teams on essential sales processes, including phone conversations, customer engagement, follow-up strategies, and closing methods.

• Work with the RSM to formulate and implement performance enhancement plans.

• Deliver continuous coaching, mentoring, and leadership development.

• Regularly visit assigned locations.

• Assist in recruiting, interviewing, hiring, onboarding, developing, and retaining talent.

• Track key performance indicators such as lead generation, appointments, conversion rates, backlog, closings, cancellations, and gross profit.

• Ensure the execution of company sales promotions, programs, and initiatives.

• Supervise deal flow, contract accuracy, customer timelines, and backlogs.

• Help resolve issues affecting customers, sales performance, and team dynamics.

• Oversee sales center websites to ensure accuracy, quality, and consistency to enhance the customer experience.

• Ensure compliance with company policies, licensing requirements, regulatory standards, and safety expectations.

• Foster a customer-first culture.

• Evaluate customer satisfaction and service standards.

• Aid in resolving escalated customer issues and complex service challenges.

• Ensure customers receive professional, timely, and consistent communication throughout the home-buying journey.

• Identify opportunities to enhance the customer experience and bolster the company’s reputation within each market.

• Monitor home inventories, display furniture and décor, and manage location expenses.

• Analyze location scorecards, performance metrics, and operational reports to discover opportunities for improvement.

• Assist in setting annual sales goals, forecasts, and business plans.

• Act as a communication bridge between assigned sales centers, the Regional Sales Manager, and corporate departments.

• Convey company objectives, initiatives, policies, and expectations to field leadership.

• Serve as the acting Regional Sales Manager during temporary absences.

• Support leadership development, training programs, and special projects.

• Provide additional assistance to locations undergoing leadership transitions or facing performance challenges.

⛳️ Requirements

• A bachelor's degree or an equivalent combination of education and relevant experience is preferred.

• A minimum of five years in progressive retail sales leadership, including experience in coaching, leading, and developing sales teams.

• Preferred experience in managing a retail sales center, branch, or multi-location operation.

• Willingness to travel up to 75% within the region, including some day trips and overnight stays.

• Competence in coaching, mentoring, and developing leaders and high-performing teams.

• Understanding of financial matters.

• Strong communication, presentation, and interpersonal skills.

• Proficient in problem-solving, decision-making, and conflict resolution.

• Ability to analyze business performance metrics and implement improvements.

• Highly organized with excellent time management and prioritization capabilities.

• Capacity to excel in a fast-paced, customer-focused environment.

• Familiarity with CRM systems and the Microsoft Office Suite, including Outlook, Excel, Word, Teams, and reporting systems.

• Experience in manufactured housing sales, retail management, or a related field is a plus.

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• 401(k)

• Company Paid Life Insurance

• Short-Term & Long-Term Disability

• Paid Time Off

• Employee Assistance Program