Assistant Manager – Account Management

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main point of contact for designated clients, ensuring a smooth and high-quality client experience.

• Establish and nurture robust, long-lasting relationships with key stakeholders and decision-makers.

• Grasp client business objectives, brand positioning, and market challenges to offer effective solutions and recommendations.

• Oversee comprehensive account servicing, including project planning, execution, delivery, and post-delivery support.

• Collaborate with internal teams such as creative, operations, strategy, product, and delivery to guarantee timely and successful project completion.

• Track project timelines, budgets, deliverables, and quality standards while proactively addressing risks and escalations.

• Formulate account growth strategies by identifying upselling and cross-selling opportunities within existing client portfolios.

• Work alongside brand and marketing teams to ensure campaigns and initiatives are in line with client objectives and brand guidelines.

• Deliver reports, performance updates, and strategic recommendations to clients in a clear and professional manner.

• Monitor key account metrics, client feedback, and service quality to continuously enhance customer satisfaction and retention.

• Assist in business development efforts by participating in client presentations, proposals, and strategic discussions.

• Keep abreast of industry trends, competitor activities, and market developments to provide valuable insights to clients.

⛳️ Requirements

• 4–12 years of pertinent experience in **Account Management, Client Servicing, Brand Management, or Client Relationship Management**.

• Strong grasp of client lifecycle management and stakeholder engagement.

• Proven ability to manage multiple accounts and projects concurrently in a fast-paced environment.

• Experience collaborating closely with cross-functional teams to deliver client-focused solutions.

• Exceptional verbal and written communication, presentation, and negotiation capabilities.

• Strong problem-solving skills with a proactive and solution-oriented approach.

• Commercial awareness with the ability to identify growth opportunities and contribute to revenue enhancement.

• Excellent organizational skills with a keen attention to detail and the ability to manage priorities effectively.

• Proficiency in Microsoft Office and familiarity with CRM or project management tools is advantageous.

• Bachelor's degree in Business, Marketing, Communications, or a related field; a postgraduate qualification is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Supportive and collaborative team environment.