Assistant, Customer Success Director

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Support scheduling, arranging meetings, sending reminders, preparing documents, and fulfilling other administrative tasks.

• Maintain a log of assignments, deadlines, and outstanding items; follow up with relevant team members and keep the Director of Customer Success updated.

• Assist in coordinating requests, updates, and deliverables among teams under the Director of Customer Success.

• Accurately convey instructions and ensure that action items are communicated to the appropriate individuals.

• Prepare materials for meetings, take notes, document action items and their owners, and follow up on deadlines.

• Gather team updates, consolidate information into predefined reporting formats, and verify submissions for completeness.

• Organize and maintain files, trackers, contact lists, and departmental documents to ensure they are current.

• Compose routine messages, reminders, and announcements for review.

• Identify requests or issues that need the attention of the Director of Customer Success.

• Assist with special projects and various administrative or coordination tasks.

⛳️ Requirements

• Prior experience as a Virtual Assistant, Administrative Assistant, or in a comparable support role is preferred.

• Strong written and verbal communication skills in English.

• Ability to comprehend instructions, ask pertinent questions, and apply feedback effectively.

• Excellent organizational skills, attention to detail, and consistent follow-through.

• Proficient in Google Workspace, especially Gmail, Calendar, Docs, and Sheets.

• Comfortable using Discord and eager to learn internal systems.

• Capable of handling confidential employee, client, and company information with care.

• Available to work a schedule that aligns with the CS Director and the department’s requirements.

🏝️ Benefits

• Opportunities for professional development and growth.

• Flexible work environment.

• Collaborate with a dynamic team.