Asesor de Customer Service

This is a fully remote position, open to applicants in Peru.

📋 Description

• Respond to customer interactions across various support channels by providing concrete and effective solutions.

• Record and follow up on customer incidents and complaints using the appropriate support platforms.

• Promptly inform the supervisor and team about incidents and events that affect the processes of different brands, preventing satisfactory customer service.

• Proactively notify the supervisor and team of any improvement opportunities identified through customer interactions.

⛳️ Requirements

• Professionals from fields such as Administration, Marketing, Services, Business, Industrial Engineering, and other related disciplines.

• Minimum of 1 year of experience in customer service.

• Intermediate proficiency in Excel and Word.

• Basic knowledge of English is desirable.

• Excellent writing skills and reading comprehension.

🏝️ Benefits

• Opportunities for professional growth within the company and across other companies in the group.

• EPS coverage.

• Discounts and promotions for being part of Grupo Intercorp.

• Continuous learning and training opportunities.