Area Manager – Northeast District

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee daily field service operations within a specified geographic area.

• Ensure adherence to company policies, procedures, service standards, and operational goals.

• Promote operational excellence while prioritizing safety, quality, and customer satisfaction.

• Analyze operational trends and implement strategies to enhance service delivery and business performance.

• Lead, mentor, and develop Territory Managers who oversee field service technicians.

• Encourage accountability, engagement, collaboration, and ongoing improvement.

• Identify and nurture future leaders through coaching, mentoring, and succession planning.

• Support performance management, talent development, and workforce planning initiatives.

• Act as a senior operational partner for regional clientele.

• Collaborate with Account Support and cross-functional teams to fulfill or exceed customer expectations.

• Address escalated customer issues and cultivate relationships that support retention and growth.

• Take ownership of regional operational performance, productivity, labor utilization, and cost management.

• Manage regional budgets and expenses to achieve financial targets.

• Assess data, performance metrics, and market trends to inform strategic decision-making.

• Conduct field observations and operational assessments.

• Implement corrective actions and process improvements.

• Lead regional projects and initiatives that align with NCR Atleos objectives.

• Collaborate with Field Service Delivery Training teams on learning and development programs.

• Manage vendor relationships, oversee performance, and negotiate solutions.

• Ensure compliance with policies, quality standards, and safety regulations.

• Foster a proactive safety culture throughout service operations.

⛳️ Requirements

• Bachelor's degree or a comparable combination of education and experience.

• Over 5 years of leadership experience managing managers, supervisors, or large operational teams.

• Experience in leading multi-site field service, operations, logistics, facilities, technical service, or service delivery organizations.

• Proven track record of managing operational performance through KPIs and performance metrics.

• Strong financial acumen with experience in managing budgets and cost controls.

• Ability to influence, coach, and lead across multiple management levels.

• Excellent communication, problem-solving, and relationship management capabilities.

• Strong proficiency in Microsoft Office and business reporting tools.

• MBA or Master's degree is preferred.

• Experience leading large distributed service organizations with over 100 employees is preferred.

• Background in field service, technology services, ATM services, banking technology, telecommunications, logistics, or related industries is preferred.

• Project leadership and change management experience is preferred.

• Willingness to travel frequently within the assigned region.

• Employment offers are conditional upon passing applicable screening criteria.

🏝️ Benefits

• Competitive compensation.

• Medical Insurance.

• Dental Insurance.

• Life Insurance.

• Vision Insurance.

• Short/Long Term Disability.

• Paid Vacation.

• 401k.

• Opportunities for career growth.

• Opportunities to learn and make a meaningful contribution.