Architect, Product Development

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and cultivate the skills of engineers and technical leads, promoting accountability, growth, and technical excellence.

• Propel the delivery of product initiatives, enhancements to the platform, and customer deployments of TTEC Digital products.

• Facilitate collaboration across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams.

• Create solution designs, architecture diagrams, and implementation strategies using tools such as Lucidchart, Visio, or similar platforms.

• Oversee technical design reviews, implementation planning, and readiness for delivery efforts.

• Identify and address technical risks, dependencies, and challenges related to implementation.

• Investigate and assess emerging technologies in AI, customer experience, and contact center domains.

• Evaluate integration possibilities among AI platforms and CCaaS solutions to drive product innovation and meet customer requirements.

• Provide AI-enhanced customer experience and contact center solutions through TTEC Digital's proprietary product portfolio.

• Collaborate with Product Management, Architecture, QA, DevOps, and Professional Services to ensure effective delivery and operational preparedness.

• Direct solution design, manage complex implementations, assess emerging technologies, and build high-performing teams.

⛳️ Requirements

• A minimum of 8 years of experience in software engineering, solution architecture, technical leadership, or product development.

• Previous experience in managing engineers, technical leads, or software development teams.

• Demonstrated success in delivering complex software implementations involving multiple teams and stakeholders.

• Familiarity with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-driven customer experience solutions.

• Solid understanding of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems.

• Experience in creating and presenting architecture diagrams and technical solution designs.

• Excellent communication, leadership, and stakeholder management abilities.

• Preferred: Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or other related Google AI technologies.

• Preferred: Experience with Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or comparable CCaaS solutions.

• Preferred: Experience in evaluating, designing, or implementing integrations between AI platforms and customer experience technologies.

• Preferred: Knowledge of telephony concepts, SIP-based communications, voice routing, and contact center ecosystems.

• Preferred: Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations.

• Preferred: Experience with AWS, Azure, or multi-cloud environments.

• Preferred: Familiarity with AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies.

🏝️ Benefits

• Annual incentive program.

• Medical, dental, and vision coverage.

• Tax-advantaged health care accounts.

• Financial and income protection benefits.

• Paid time off (PTO).

• Wellness time off.