A/R and Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and prioritize a portfolio of overdue accounts.

• Conduct outbound collection activities on balances that are 30, 60, 90, and 120+ days past due through phone calls, emails, and written correspondence.

• Investigate and resolve issues related to short payments, underpayments, unapplied cash, and discrepancies in payments.

• Analyze the underlying causes of delinquency, including billing errors, eligibility problems, enrollment inconsistencies, payment application mistakes, and customer disputes.

• Collaborate with Billing, Cash Application, Account Management, and other internal teams.

• Manage and monitor payment disputes from identification to resolution.

• Record collection efforts and communicate with relevant parties.

• Escalate complex collection matters, high-risk accounts, and unresolved disputes to management.

• Support objectives related to cash flow, customer retention, financial performance, and collection strategies.

⛳️ Requirements

• Associate's Degree in Accounting or equivalent professional experience.

• 2 to 5 years of experience in collections or accounts receivable.

• Excellent analytical, organizational, and problem-solving abilities.

• Proven experience managing account portfolios.

• Familiarity with AR systems and customer interactions.

• Proficient in Microsoft Office applications, including Excel, Outlook, Teams, and SharePoint.

• Capability to learn and navigate multiple systems and databases.

• Working knowledge of accounts receivable collection practices and insurance administration processes.

• Strong attention to detail and high level of accuracy.

• Effective organizational and time management skills.

• Strong written and verbal communication abilities.

• Capacity to analyze account details, identify payment issues, and determine suitable next steps.

• Customer-centric mindset.

• Ability to prioritize competing responsibilities and adapt to evolving business needs.

• Strong problem-solving skills and sound judgment.

• Ability to work both independently and collaboratively.

• Basic understanding of AR aging, collection techniques, dispute resolution, and payment reconciliation.

• Commitment to continuous improvement.

• Reliable internet connection with a minimum of 50 Mbps download and 10 Mbps upload speed while hardwired and not using a VPN.

• Preferred: experience in vision, dental, healthcare, insurance, or benefits administration.

• Preferred: experience with ERP, billing, CRM, or insurance administration systems.

• Preferred: exposure to process improvement, automation, or workflow optimization.

• Preferred: familiarity with audit support and internal control processes.

• Preferred: experience in high-volume collections environments.

🏝️ Benefits

• Opportunities for skill development, leadership training, and philanthropic involvement.

• Medical, dental, supplemental health, life, and vision insurance for you and your dependents with no waiting period.

• Life and disability insurance.

• 401(k) plan with company matching.

• Tuition assistance.

• Paid parental leave.

• Backup family care options.

• Flexible time off policies.

• Flexible dress code and work location policies.

• Access to Employee Resource Groups.

• Opportunities for social responsibility and volunteering.

• Competitive compensation package.

• Potential eligibility for benefits, bonuses, and commissions.