Aprendiz de Servicio al Cliente

This is a fully remote position, open to applicants in Colombia.

📋 Description

• You assist in handling customer calls regarding inquiries about our software.

• You help in creating follow-ups in Sinergy (Leads).

• You make calls to prospects generated from marketing efforts and automatic leads.

• You profile leads that arrive via incoming calls or automatic leads and transfer them to the appropriate sales advisor.

• You correct incorrectly categorized follow-ups in iSiigo and in external forms.

• You transfer calls to various departments based on the needs of clients and/or prospects.

• You are familiar with and implement the activities outlined by the company as specified in your contract.

• You foster a suitable work environment in line with the established values, policies, and standards.

• You execute activities delegated by your immediate leader related to your role.

⛳️ Requirements

• You are a student in a Technical or Technologist program in administrative fields.

• You have approval or endorsement from your institution to undertake the internship.

• You are available to begin the practical phase immediately.

• You possess basic knowledge of Excel.

• You have an excellent internet connection.

• No professional experience is required.

🏝️ Benefits

• 100% remote work.

• Learning contract.

• A team that supports learning and real growth.

• An environment where innovation and collaboration are part of daily life.

• Benefits that truly make a difference.

• Benefits, Well-being, and Balance plan.

• Interest and support in your continuous learning and professional and personal growth.

• An inclusive and diverse work environment.