Aprendiz de Servicio al Cliente

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist in handling customer calls regarding inquiries about the software

• Create follow-ups in Sinergy (Leads)

• Make calls to prospects generated from marketing and automatic leads

• Profile incoming leads or automatic leads and transfer them to the appropriate sales advisor

• Correct misclassified follow-ups in iSiigo and external forms

• Transfer calls to various departments based on the needs of clients and prospects

• Understand and implement the activities established by the company in the contract

• Foster a suitable work environment in accordance with the company's values, policies, and regulations

• Execute activities related to the role as delegated by the immediate leader

⛳️ Requirements

• Student pursuing a Technician or Technologist degree in customer service-related fields

• Approval or endorsement from the institution to undertake the internship

• Availability to start the practical phase immediately

• Basic knowledge of Excel

• Excellent internet connection

• No professional experience required

🏝️ Benefits

• 100% remote work

• Learning contract

• A team that invests in real learning and growth

• An environment where innovation and collaboration are part of daily life

• Benefits, Wellness, and Balance Plan

• Support for continuous learning and professional and personal growth

• Inclusive and diverse work environment