Appointment Setter – Growth Coordinator

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Oversee lead conversion and patient scheduling processes.

• Monitor GoHighLevel (GHL) in real-time and ensure all incoming leads are responded to within 5 minutes during business hours.

• Perform outbound follow-up calls, texts, and emails to nurture leads.

• Establish rapport with potential patients and assist them in scheduling appointments.

• Gather deposits, confirm bookings, and provide all necessary pre-visit information.

• Keep precise CRM records with comprehensive notes, tags, and follow-up actions after each interaction.

• Manage CRM and pipeline operations.

• Optimize GHL pipelines, funnels, sequences, and lead stages.

• Conduct regular audits of lead pipelines to ensure no opportunities are overlooked.

• Identify and report any automation issues, system errors, or changes in campaign performance.

• Collaborate with marketing and advertising teams to enhance lead flow optimization.

• Reactivate and engage with inactive or cold leads through structured monthly follow-up campaigns.

• Tailor communication style according to lead behavior and readiness.

• Reintroduce qualified reactivated leads into active conversion sequences.

• Support patient retention through continuous outreach initiatives.

• Monitor social media platforms such as Instagram and Facebook for messages, comments, and inquiries during working hours.

• Convert social media interest into qualified leads and booking opportunities.

• Appropriately escalate sensitive or negative interactions.

• Implement Google review outreach campaigns to enhance online reputation and community trust.

• Prepare and submit daily, weekly, and KPI performance reports to leadership.

• Respond promptly to direct requests from Dr. Kace and assist with additional business growth initiatives.

• Aid in research, outreach, partnerships, and strategic projects as assigned.

⛳️ Requirements

• Minimum of 3+ years of professional work experience.

• Demonstrated experience in sales, lead generation, appointment setting, or customer service.

• Strong verbal communication skills and adeptness in handling objections.

• Ability to manage a high volume of follow-up processes.

• Proficient in using CRM systems.

• Exceptional organizational and time management skills.

• Comfortable working with KPIs and performance metrics.

• Capable of working independently in a remote setting.

• Must possess a webcam, microphone, and computer (relevant software and subscriptions will be provided).

• Superior English verbal and written proficiency (C2 in CEFR Scale).

• Access to a quiet workspace at home with reliable internet (100 Mbps or more).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Supportive and collaborative work environment.