Applied AI Delivery Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of delivering key AI initiatives for important clients.

• Guide intricate customer interactions from the phases of scoping and planning to deployment, launch, and initial adoption.

• Create comprehensive delivery plans that encompass scope, milestones, accountable parties, dependencies, resources, and success metrics.

• Recognize risks, eliminate obstacles, manage dependencies and resource limitations, and facilitate tradeoff decisions.

• Oversee rollout, enablement, launch readiness, and planning for activation.

• Address gaps in technical and organizational readiness, removing obstacles to initial adoption and usage.

• Specify anticipated customer outcomes and measurement strategies.

• Monitor adoption and consumption, evaluate results against established baselines, and communicate the value delivered.

• Conduct reviews for customers and internal teams focused on decisions and actions.

• Report on delivery progress, launch confidence, risks, and implications for consumption and revenue timelines.

• Transform customer experiences into repeatable playbooks, practical tools, and feedback for product and delivery teams.

• Collaborate with account and technical teams, FDEs, customers, and delivery partners.

⛳️ Requirements

• A minimum of 7 years of experience managing complex enterprise technology deployments, customer delivery programs, or transformation projects involving multiple teams and partners.

• Proven history of steering programs from initial scope through launch and adoption, with responsibility for delivery commitments and measurable customer outcomes.

• Strong technical understanding, including knowledge of AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.

• Capability to translate customer priorities into actionable delivery plans with distinct milestones, responsible parties, dependencies, and success metrics.

• Strong decision-making skills in ambiguous situations, including the ability to identify significant risks, manage competing priorities, and drive timely resolutions.

• Experience in building trust with customers and leading cross-team initiatives while holding stakeholders accountable to shared commitments.

• Excellent communication abilities with executives, technical experts, and customer operators.

• Commercial insight and comprehension of how deployment, adoption, and consumption contribute to customer value and growth.

• Practical mindset for developing repeatable delivery methods while accommodating individual requirements.

🏝️ Benefits

• Equity.

• Performance-related bonus(es) for eligible employees.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).

• 401(k) retirement plan with employer match.

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents).

• Paid medical and caregiver leave (up to 8 weeks).

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.

• 13+ paid company holidays.

• Multiple paid coordinated company office closures throughout the year.

• Paid sick or safe time.

• Mental health and wellness support.

• Employer-paid basic life and disability coverage.

• Annual learning and development stipend.

• Daily meals in offices, and meal delivery credits as eligible.

• Relocation support for eligible employees.

• Charitable donation matching and wellness stipends may also be provided.