Applications Support Analyst – Professional Billing

This is a fully remote position, open to applicants in North Dakota, +3 more states.

📋 Description

• Executes routine support for healthcare information systems and applications.

• Analyzes support issues and escalates them as needed, utilizing analytical skills and experience.

• Addresses incidents and fulfills service requests.

• Aids in the development and upkeep of training documentation.

• Facilitates and/or leads training sessions employing effective presentation techniques.

• Conducts research, analysis, and recommends enhancements to application workflows.

• Generates and evaluates reports through various reporting tools.

• Collects, analyzes, designs, develops, modifies, tests, implements, evaluates, and sustains information technologies that cater to business needs.

• Engages in a collaborative team environment and cooperates with other departments and external vendors.

• Manages change effectively, resolves issues, and prioritizes daily responsibilities.

• Delivers verbal and written communication along with customer service across integrated teams.

⛳️ Requirements

• A Bachelor's Degree is mandatory.

• Preferred focus in Information Technology, Healthcare, Business, or a related field.

• A minimum of one year of relevant experience in application support, hardware, or interface is preferred.

• If applicable, an Information Technology (IT) certification must be obtained within six months from the date of hire and within three attempts at certification testing.

• Required proficiency in word processing, spreadsheets, databases, and presentation software.

• Strong verbal and written communication skills are necessary.

• Ability to communicate diplomatically with integrated teams.

• Excellent interpersonal skills are essential.

• Familiarity with multimedia tools, creation of training support documentation, software development, or web-based applications is preferred.

• Basic understanding and support of ITIL philosophies is beneficial when applicable.

• Awareness of state and federal laws, rules, and regulations is advantageous when applicable.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and continuous learning.

• Supportive work environment that values teamwork and collaboration.

• Flexible work arrangements to promote work-life balance.