Applications Engineer

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Collaborate closely with OEM and end-user clients to apply automation product lines for resolving technical challenges.

• Partner with the sales team to identify and understand customer requirements.

• Attain expertise in product use cases, encompassing vacuum automation robots, wafer handling systems, loadports, motion controls, and software.

• Offer pre-sales technical assistance to customers and account teams.

• Facilitate product integrations at client locations.

• Showcase product features and performance effectively.

• Assist with First Article sign-off and manage product escalations.

• Troubleshoot complex issues in collaboration with Field Service personnel.

• Respond to OEM customer inquiries regarding all product-related aspects.

• Establish and nurture customer relationships as a technical liaison and trusted advisor.

• Comprehend customers' applications and markets thoroughly.

• Create comprehensive product specifications and outline solutions for high-value applications.

• Collaborate with sales and marketing teams to identify, evaluate, and prioritize potential customers and applications.

• Convey customer requirements to marketing and product engineering teams.

• Initiate and lead internal projects for customer requests, new products, enhancements, features, or software.

• Support customer visits and participate in trade shows and seminars, providing presentations as needed.

• Develop and deliver product demonstrations to secure opportunities.

⛳️ Requirements

• Technical proficiency in reading drawings and comprehending their functionality.

• Skills in electrical and mechanical systems.

• Proactive self-starter with exceptional problem-solving abilities and motivation in facing challenges.

• Quick learner and effective team player with a positive, can-do attitude.

• Experience in a customer-facing position.

• Knowledge of electronic components, including sensors, switches, relays, and actuators.

• Capability to understand system-level wiring diagrams.

• Competence in systematically resolving issues and documenting outcomes.

• Strong dedication to achieving goals with a team-oriented mindset.

• Proficient in 2D CAD; familiarity with 3D CAD is advantageous.

• Basic knowledge of scripting languages or programming.

• Willingness to travel internationally, including to the USA.

• Up to 50% planned travel availability.

🏝️ Benefits

• Employee Referral Program.

• Mental Health & Wellness Benefits.

• Opportunities for continuing education.

• Environment focused on continuous learning and growth.

• Culture that emphasizes innovation and teamwork.