Application & Technical Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist HR managers and brokers with inquiries regarding the portals.

• Evaluate information to determine whether requests can be addressed by Support or need to be escalated to specialists in other teams.

• Create customized solutions tailored to specific scenarios.

• Handle more intricate cases as your expertise develops.

• Investigate CSV import problems and permission assignments.

• Examine recurring inquiries and offer structured feedback to Development and Product teams.

• Streamline portal processes and decrease ticket volumes over time.

• Organize documentation within Confluence.

• Develop audience-specific guides and brief screencasts.

• Utilize modern tools, including AI, to enhance knowledge management.

• Assist with training sessions, launches, webinars, and other enablement formats.

• Improve support workflows in collaboration with the team leader.

• Independently implement enhancements to improve user experience.

⛳️ Requirements

• Relevant professional experience in an IT support or service capacity.

• Proven track record of implementing your own ideas or process enhancements.

• Strong technical affinity.

• Openness to practically apply innovative working methods and tools such as screencasts and AI-supported workflows.

• Capability to clearly articulate technical processes to non-technical audiences.

• Excellent written and spoken German skills that are precise, friendly, and clear.

• Eagerness to learn about a complex B2B SaaS platform and various portal environments.

🏝️ Benefits

• 30 days of vacation.

• Remote work options.

• Employer contributions to occupational pension plans.

• Company-provided supplementary health insurance.

• Company bicycle leasing program.

• Access to corporate benefits.

• Meal allowance.

• Subsidized Deutschlandticket.

• Opportunities for workation.

• Support in challenging life situations through external counseling partners.

• Access to the Hypoport network for professional and personal networking.

• Opportunities for process, documentation, and product improvement initiatives.

• Tailored onboarding experience.

• Close collaboration on an equal footing.