Application Systems Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and achieve response times as per service level agreements.

• Diagnose software problems, including issues related to network connectivity and software errors.

• Address queries from end-users and fulfill training requests.

• Maintain an extensive understanding of software functionalities and updates.

• Effectively communicate with customer stakeholders.

• Operate independently with the ticketing system, product documentation, and customer inquiries to set priorities and make decisions.

• Develop troubleshooting guides and enhance the knowledge base.

• Manage configuration of customer systems.

• Collaborate closely with product and development teams to assist in testing before software launches.

⛳️ Requirements

• Bachelor’s degree.

• 1-3 years of experience in a technical customer-facing role.

• Preferred experience and/or knowledge of SQL and database querying.

• Understanding of internet and web applications, with a willingness to learn new technologies.

• Strong communication skills, both written and verbal, along with effective phone manners.

• Energetic, confident, self-driven, and a true team contributor.

• Capability to prioritize and manage multiple urgent customer demands.

• Proven ability and enthusiasm to thrive in a fast-paced, growth-focused environment.

• Highly organized with a keen attention to detail.

• Adaptable, personable, positive, proactive individual with an open and honest communication style.

• Excellent communication and collaboration skills for working across cross-functional teams.

🏝️ Benefits

• Avolve is an equal opportunity employer.

• Reasonable accommodation during the recruitment process.