Application Support Technician – Technical Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer-related inquiries via phone calls, voicemails, chats, emails, and online platforms promptly.

• Aim for first-contact resolution within the designated areas of expertise whenever feasible.

• Collect the essential data required to prioritize and troubleshoot cases effectively.

• Conduct initial analysis and thoroughly document the actions taken.

• Inform customers about the status of their issues concerning progress and resolution.

• Provide assistance to colleagues when possible.

• Elevate issues to higher-level support or management as necessary.

• Make use of Vermont Systems resources.

• Work late shifts as assigned.

• Comply with established Service Level Agreements (SLAs).

⛳️ Requirements

• Minimum of 2 years of experience in a technical support or customer-facing position.

• Strong problem-solving, prioritization, and multitasking abilities.

• Technical proficiency.

• Capability to document interactions and information clearly.

• Experience in collaborating with customers, support teams, and technical personnel.

• Familiarity with using a Knowledge Base to research and resolve issues.

• Must have full working rights in the US.

• Sponsorship is not required.

• Experience with MS Dynamics 365 is preferred.

• Experience with RecTrac is a plus.

🏝️ Benefits

• Fully remote work option available for US residents.

• Access to a global network of colleagues.

• Resources and support provided for success and professional development.