Application Support Liaison, PACE, Rx Kiosks

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the main liaison between business units and technical support teams.

• Ensure that application support services and engineering solutions align with user expectations.

• Facilitate collaboration among cross-functional teams to address urgent, business-related incidents.

• Deliver clear, non-technical status reports to business stakeholders during service interruptions.

• Evaluate support ticket trends to pinpoint systemic operational challenges.

• Collect business feedback to enhance application usability and support services.

• Oversee application modifications and communicate their impacts and expectations.

• Conduct onsite visits to client premises or regional offices.

• Offer hands-on troubleshooting and technical assistance to end-users during site visits.

• Monitor software usage to identify user pain points, workflow bottlenecks, and system inefficiencies.

• Build trust, manage expectations, and ensure satisfaction as the visible representative of IT.

• Discover opportunities to automate business support processes.

• Coordinate business preparedness and hypercare support for new application rollouts.

• Maintain updated business-facing support documentation and training resources.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

• Over 2 years of experience in healthcare IT application support or systems analysis.

• At least 1–2 years of direct support experience with a PACE organization or extensive work with specialized PACE EHR software.

• Technical knowledge of Automated Prescription Kiosks such as ARxium, StatSafe, and/or ESI.

• Familiarity with healthcare software and terminologies.

• Strong analytical, organizational, problem-solving, and attention-to-detail skills.

• Excellent communication skills with the ability to convey complex technical issues as strategic business impacts to executive audiences.

• Adaptable and flexible in response to change.

• Self-motivated, driven, and focused on teamwork, action, and results.

• Capable of managing stress and prioritizing multiple issues in a dynamic environment.

• Willingness to travel up to 40% of the time.

• Applicants must be legally authorized to work in this country.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• Company-sponsored life insurance.

• Short-term disability coverage.

• Voluntary benefits options.

• 401(k) retirement plan.

• Paid Time Off (PTO).

• Paid holidays.

• Flexible remote work opportunities.

• Chance to work with emerging technologies and enhance personal skill sets.