Application Support Engineer

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Take charge of managing and resolving platform and product-related issues for customers independently.

• Perform thorough investigations, reproductions, and troubleshooting of reported problems.

• Communicate issues and insights effectively to Mendix R&D, Product Management, and Customer Success Managers.

• Work autonomously to resolve customer issues efficiently with minimal supervision.

• Prioritize daily responsibilities according to the severity of the problems and their impact on the business.

• Set and maintain clear customer expectations by following Service Level Agreements.

⛳️ Requirements

• Bachelor of Science degree in Information Systems, Engineering, Computer Science, or a related field.

• Demonstrated communication abilities, both written and spoken.

• Strong capabilities in problem-solving.

• Technical expertise in programming languages such as Java and JavaScript.

• Familiarity with integration concepts including APIs and web services.

• Understanding of relational databases (SQL) and public Cloud technologies (AWS, Azure, Kubernetes).

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development.

• Incentive compensation based on job-related skills.