Application Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• The main responsibilities encompass, but are not limited to:

• User Management: Offer technical assistance to Sales, Business Users, Institutional, and Retail customers, with an emphasis on application support, API support, and network connectivity.

• Incident Management: Identify and resolve production incidents. This role necessitates comprehensive ownership of production issues, collaborating with various technical and business support teams, and ensuring timely escalation and resolution of incidents.

• Process Management: Take charge of all release activities, engage in audit reviews, and carry out BCP exercises. Ensure that Process Management adheres to ITIL best practice standards, SLA, and client expectations.

• Operations Management: Oversee and automate application and infrastructure alerts to guarantee prompt actions are taken to sustain system stability and uptime for all applications. Maintain a knowledge repository and standard operating procedure documentation.

• Continuous Improvement: Identify areas for enhancement, implement process optimizations, automate manual tasks, and elevate the service level provided to end users.

⛳️ Requirements

• A minimum of 2 years of production support experience, preferably in the Banking or Financial Services sector.

• Technical Skills: Proficiency in UNIX commands for debugging, SQL, and Bash/Python scripting. **Prior experience supporting FIX protocol and APIs is essential.**

• A robust technical understanding of Linux/Java-based systems, coupled with exposure to Cloud Technology and DevOps tools.

• Familiarity with monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities.

• Service-oriented with strong incident management and troubleshooting abilities. ITIL certification is preferred.

• Exceptional written and verbal communication skills in English. Capable of effectively communicating with diverse stakeholders and interfacing teams in a clear and concise manner.

• Required experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domains.

• Ability to work effectively under high pressure, manage multiple priorities, remain results-driven with attention to detail, and meet demanding deadlines.

• A self-starter who can quickly grasp new concepts, business areas, and technologies.

• Willingness to work shifts and provide weekend support.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.